Menu

Salon Policies

Lucinda's Hair and Beauty Salon Policies

Lucinda’s Hair & Beauty – Salon Policies

By booking an appointment with Lucinda’s Hair & Beauty, you agree to the following salon policies. These have been carefully designed to protect our guests, staff, and business, while helping us deliver the highest level of service.

We are committed to offering each guest a boutique salon experience with exceptional results. These policies help us ensure our team has the time and space to provide you with outstanding care.

Making an Appointment

Existing Clients
To book your next appointment, you can:

  • Click our “Book Now” link

  • Download the “Lucinda’s Hair & Beauty” app from your app store

  • Call us on 07 3348 3483

  • Message us via Facebook or Instagram

Unsure about which service to book? Our trained staff are happy to assist in selecting the right service and ensuring the correct appointment time is allocated.

Please review your services when confirming your appointment. For example, if you’re booked for a colour and style cut but decide on the cut only, we must update your booking accordingly. This helps us manage time and accommodate all clients.

New Clients
We love welcoming new faces to Lucinda’s! To secure your booking, we require a non-refundable deposit, which is a percentage of the total service cost.

  • Online bookings will prompt you to register a credit card for secure deposit processing using encrypted software.

  • Phone or in-person bookings can be secured via EFT (Electronic Funds Transfer) – we’ll provide bank details if needed.

The deposit will be deducted from your final bill on the day. If the deposit is not received within 24 hours, your appointment may be cancelled.

Children’s Appointments

Please ensure your child’s hair is clean and tangle-free prior to their appointment. Due to our setup, we do not wash hair for preschool or primary-aged children.

Before attending, please check your child for head lice. We cannot cut hair that is currently affected by lice or has been recently treated but still shows signs of lice or eggs. If treatment is not possible, the appointment will be cancelled and charged in full.

Cancellations & No-Shows

A confirmation message will be sent 48 hours prior to your appointment via SMS or email. Please confirm, reschedule, or cancel as needed.

  • Cancellations within 24 hours will incur a 50% charge of the booked services. This fee must be paid before any future bookings. If your card is on file, this charge will be processed automatically.

  • No-shows will be charged 100% of the service cost. This fee must be paid before rebooking. Additionally, a 50% non-refundable deposit will be required for all future bookings.

Frequent no-shows may result in refusal of future appointments. We appreciate your understanding, as last-minute cancellations directly impact our small business.

Late Arrivals

We recommend arriving 5–10 minutes early to settle in and allow our team to run on schedule.

Arriving 15 minutes or more late may result in a reduced service or rescheduling. Our stylists often have appointments back-to-back, and we never want to rush your experience or inconvenience our next guest. If you’re running late, please call the salon as soon as possible.

Pricing & Consultations

All prices are subject to change based on hair length, thickness, and condition. Quotes provided over the phone or online are estimates only — an in-person consultation provides the most accurate pricing.

Hair Length Guide:

  • Short: Up to the nape of the neck

  • Medium: Chin to just above shoulders

  • Long: Shoulder to bra strap

  • Extra Long: Below the bra strap

  • Hair extending past mid-back will require an individual quote

Restyling & Colour Corrections

Stylecuts are intended for maintaining your current look. If you’re planning a significant change, please book a restyle appointment, which allows extra time for transformation.

Colour corrections (e.g., going lighter or drastically darker) are technical processes that may require multiple sessions. Our highly skilled team will develop a plan tailored to your hair and provide realistic expectations. We will never compromise the health of your hair to achieve a colour outcome.

Please call the salon if you are booking a colour correction so we can allocate the appropriate time.

Sickness Policy

If you are feeling unwell, please reschedule your appointment for the safety of our guests and team. Should you arrive visibly unwell, we reserve the right to reschedule your appointment to a later date.

Payment Options

We accept EFTPOS, cash, and ZipPay.

  • ZipPay has a $100 minimum spend and cannot be used to purchase gift vouchers.

  • Credit card payments are not accepted over the phone. However, bank transfer details are available upon request.

Mobile Phones

To maintain a calm and relaxing atmosphere, we ask guests to set phones to silent or vibrate during appointments. If you need to take a call, we offer outdoor seating for your comfort. You’re welcome to scroll social media or stream quietly using headphones or earbuds.

Quiet Appointments

If you prefer a quieter experience with minimal conversation, please let our receptionist or your stylist know. We are happy to accommodate your preferences.