Salon Policies


As a salon we want to ensure that we are providing our guests with the highest standards and quality of work whilst also giving our stylists the right amount of time to create them. We pride ourselves on delivering a boutique salon experience for all of our clients and appreciate your support of our salon. To do this, we have implemented the following policies.

Making An Appointment

Existing Clients

To book an appointment at Lucinda’s Hair & Beauty, please follow our booking NOW link or download our booking app “Lucinda’s Hair and Beauty” from your app store, alternatively you can call the salon on 07 33483483 or send us a message via Facebook or Instagram.

If you are unsure of what service you are wishing to have done, please discuss this with one of our trained salon staff to give you a quote and ensure your appointment time is booked correctly.

When confirming your booking please review the services you have booked and let us know if you need to make a change. For example if you are booked for colour and a stylecut and decide you only need the stylecut, your booking will need to be adjusted on the appointment book and the time for your appointment may need to change to accommodate for other existing bookings.

New Clients

We love to welcome new guests in our salon and Lucinda’s community! As a part of our booking policy, we do require a non-refundable deposit to secure your spot. The deposit amount will be a percentage of the bookings total service cost.  When you book via our online appointment system you will be asked to register your credit card for appointment deposits. The site has the highest level of encryption to ensure the safety of your data. When making in-person or bookings over the phone, you can attend the salon to pay the deposit or we can provide you with the salons bank details to complete an electronic payment transfer. This amount does come off your total bill on the day of your service completion. If the required deposit is not received with 24hours of the booking the appointment will be cancelled.

Cancellation and No Shows

We provide all clients a confirmation of appointment text message or email 48hours prior to the scheduled appointment. This message required guests to confirm their scheduled appointment, reschedule or cancel their appointment.

Clients can reschedule their appointments within 24hours of their scheduled appointment however cancelation will require a phone call the salon. Clients who cancel their appointments within 24hours of their scheduled appointment will be charged 50% of the booked services. Payment of the cancelation fee will be required before any further bookings will be made. if your credit card has been registered via our book system the fee will be deducted from this card.

Clients who fail to arrive for their schedule appointment without notice will be charged 100% of the booked services. Payment will be required before any further bookings will be taken. If a credit card has been registered via our booking system the fee will be deducted from this card. Clients who no show for their appointments will be asked provide a 50% non refundable deposit for their next appointment. The salon may refuse to rebook future appointments for clients who have repeatedly no showed for their schedule appointments.

Unfortunately due to the costs of last minute cancelations and no showing to our small business there can be no exceptions to our policy.

Late Arrivals 

We encourage our guests to arrive 5-10 minutes prior to their appointment to ensure our salon team can you settled into the salon ready for your appointment. This allows our team to run on time to the best of our ability.

Arriving late to your appointment may mean we need to reduce or reschedule your services. Arriving 15minutes or more late may mean we are unable to complete your appointment. Our Team are popular and will likely have an appointment booked after you. We do not wish to inconvenience our next guest by running late or rushing your service and compromising the quality of our work. If you are running late please call the salon as soon as possible to discuss this with our friendly team.

Changes in Price

All prices are subject to change without notice due to hair thickness, length, and condition. If you were quoted over the phone or via message, please know this is only approximate as we do need to see your hair in person to achieve a more accurate price.

A guide regarding hair length: 
  • Short Hair is to the back hairline (pic; ear to chin length)
  • Medium Hair is from chin to sitting just above the shoulders
  • Long hair is from the shoulders to the top of the bra line (pic; armpit)
  • Extra Long Hair is below the bra line (pic; mid back)
  • Hair exceeding the mid back will be require an individual quote. 


Restyling & Colour Correction

Our stylecut and blowdry appointments are designed to maintain your existing style, if you would like to make a significant change to your style please book a restyle appointment which allows our stylist additional time to create your new look or call the salon so that we can ensure the appropriate time is available.

Colour corrective services, that is going lighter or from light to darker may require additional services to achieve. Colour correction is often a highly technical process, our team are highly skilled however your desired colour may not be achievable in one appointment. We will develop a plan and try to provide a realistic view of the result you can expect from each appointment. We will never comprise the quality of your hair to achieve a colour result.  If you are booking for colour corrective services please call the salon to discuss your appointment so we can ensure the appropriate time is available. 


For the health and safety of both our team and guests we ask you not to attend the salon if you are unwell. Please call to reschedule your appointment. If you arrive to the salon unwell our team reserves the right to reschedule the appointment for future a date to allow you to recover.  

Payment Options

We currently offer payment via EFTPOS, cash, and ZipPay. Pay later options have a minimum of $100 spend and cannot be used to purchase gift vouchers. Credit card payments can not be accepted over the phone, however we can provide our bank details for electronic funds transfer, payment must we made prior to the service completion.

Mobile Phones

For the comfort of all guest we wish to create a quiet relaxed environment. We ask guests to turn mobile phone to silent or vibrate for the duration of their appointment. We provide tables and chairs outside the salon for those clients who may need to make or receive calls. If you like to catch up on your social media or streaming services please feel free to do so with ear pods or headphones. 

Quiet Appointments

We understand that sometimes guest may not wish to engage in a lot of social conversation. If you would like a quiet appointment please don’t hesitate to let our receptionist or your stylist know and we will be happy to accommodate.